Abstract

Users’ subjective experience of a technology’s transparency plays a pivotal role in human-computer interaction, shaping trust, satisfaction, and technology use. Moreover, as interactive systems become more autonomous and complex, industry and policy increasingly acknowledge users’ growing need to understand what a technology is doing, how it functions, and why it produces certain outcomes. Moving beyond the currently fragmented research landscape, this talk offers a comprehensive perspective on technology transparency. To this end, a framework for cross-technology factors and consequences of users’ transparency needs and perceptions, and a newly developed tool for assessing transparency experiences, will be presented alongside investigations across various application domains (e.g., everyday technologies, smart home systems, robots). Additionally, the concept of subtle transparency will be examined, and transparency discussed as a moving target, forming a complex, context‑dependent challenge in UX design. Taken together, these insights provide actionable directions for advancing both transparency theory and practice and designing transparency as a nuanced, dynamic UX quality.

Update! The talk will also be conducted online for free:

Thursday, April 2nd @ 9:00

https://lmu-munich.zoom-x.de/j/65115119983?pwd=7VUW9Ir3rXUKzE9T0f4EFQ76AlYrsv.1

Meeting-ID: 651 1511 9983 Code: 714930