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Want Effective Security Solutions? Let's Re-Think The Design Approach

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In this talk, I will examine the most common reasons why users shortcut security measures. Contrary to the thinking of many security professionals – expressed in statements such as the ‘Users are the Weakest Link’ and ‘Given a choice between security and Dancing Pigs, users chose Dancing Pigs every time’ – users make rational choices about the cost and benefit of security measures. The lesson for designers is that they need to take more responsiblity – rather than just passing the buck by presenting users with time-and-effort consuming, impossible choices), and improve accuracy of detecting threats and communicate risks and consequences more precisely. But most importantly, designers need to accept that, to make security low-effort and meaningful, different tasks and contexts need different security solutions, which support individual goals and organisation processes, rather than fighting them.

This talk is part of the Microsoft Research Cambridge, public talks series.

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