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Disrupting Developer Productivity One Bot At A Time, Margaret-Anne (Peggy) Storey, University of Victoria / Microsoft TSE

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Conversational bots have become a popular addition to many mainstream platforms with software engineers adopting them at an almost dizzying pace across different phases of the software development cycle. Bots reportedly help such developers become more productive by automating tedious tasks, by bringing awareness of important project or community activities, and by reducing interruptions. Developers “talk to” and “listen to” these bots in the same conversational channels they use to collaborate with and monitor each other. However, the actual impact these bots have on developer productivity and project quality is still unclear. In this talk, I will give an overview of how bots are playing a prominent role in some software development settings and discuss the benefits and challenges that can arise from relying on these “new virtual team members”. I will also explore how bots may influence other knowledge work domains and propose a number of future directions for practitioners and researchers to consider.

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