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SUMMARY:Quality improvement: balancing a systems approach and the human fa
 ctor - Dr Vanessa Vogwill
DTSTART:20180412T090000Z
DTEND:20180412T100000Z
UID:TALK103291@talks.cam.ac.uk
CONTACT:Mari Huhtala
DESCRIPTION:Quality improvement: balancing a systems approach and the huma
 n factor\n\n•	My experience in applying engineering approaches to improv
 e health and social care\, and the barriers encountered\n•	My reflection
 s on how engineering approaches can help achieve and sustain quality impro
 vement locally and across a system\n\nQuality improvement has been a commo
 n thread throughout my experience within the health and social care system
 s.  I will describe my experiences in service and system redesign in both 
 Canada and the UK\, and what I have learned. Transformation programmes ten
 d to encounter barriers\, both human and structural\, and I will discuss s
 trategies to address them using engineering approaches. My employing organ
 isation for the last 9 years\, NELFT NHS Foundation Trust\, has embraced t
 he QI programme and concepts as a form of Organisation Development\, and t
 o address gaps in quality. I will describe how that came about and why\, a
 nd the challenges the programme is currently facing. My recent programme o
 f transformation work has involved broader change across the system (curre
 ntly implementing an “Integrated Care System” or ICS in Thurrock) and 
 I will reflect on how engineering approaches\, in conjunction with address
 ing the human factor\, are assisting in achieving the vision.\n
LOCATION:EDC Loft meeting room (Inglis Building\, CUED)
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