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SUMMARY:Exploring the application of Inclusive Design to  the improvement 
 of healthcare services - Yuanyuan Liu\, CUED
DTSTART:20181031T110000Z
DTEND:20181031T120000Z
UID:TALK112681@talks.cam.ac.uk
CONTACT:Mari Huhtala
DESCRIPTION:An ageing population is demanding more of healthcare services 
 worldwide\, particularly for long-term conditions. In the UK\, the challen
 ge of limited healthcare service resources and the influence of the Equali
 ty Act for services increasingly requires consideration of people’s acce
 ss to community rehabilitation services. This presents a potential opportu
 nity for Inclusive Design. To date\, Inclusive Design and its associated t
 ools have been widely applied to consumer products and services\, but ther
 e is little evidence of their application to healthcare services.\n\n\nThi
 s research provides a fresh look at the application of Inclusive Design to
  healthcare delivery services\, i.e.\, community-based rehabilitation. It 
 demonstrates that Inclusive Design can be used in improving people’s acc
 ess to healthcare services and the tools applied can make a useful contrib
 ution to understanding service provision and hence service improvement. Th
 is study has focused on identifying the demands that healthcare services m
 ake of their users\, with particular reference to the capability of users 
 to respond to those demands within the context in which the care is provid
 ed. \n
LOCATION:Sir Arthur Marshall Room\, Engineering Design Centre\, CUED
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